Terms & Conditions

1. Interpretation and variation

1.1 In the Terms and Conditions the following definitions apply:

  • “Sortd” means Attempt Solutions Limited (trading as Sortd.life)
  • “Therapist” means any person who is a member of Sortd and is listed on the website.
  • “Client” means any person who has booked an appointment, or made an enquiry on the site about undertaking therapy with a member
  • “Session” means the arranged first session between Therapist and Client facilitated via Sortd
  • “Successful referral” means a Client attending and paying for their first session with the Therapist
  • “Terms and Conditions” as defined here
  • “Website” means www.sortd.life or affiliated websites

1.2 The Terms and Conditions are incorporated into the Client Consent Form.

1.3 Sortd reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the website and the conduct of Members and Clients.

1.4 The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.


2. General guidelines

2.1 By providing an email address to Sortd on registration, the Client consents to receiving email communications from Sortd, including notices pursuant to the Terms and Conditions.

2.2 The Client also accepts any risk that email may not be a fully secure and confidential means of communication.

2.3 Sortd will not be liable for any loss or damage suffered as a result of communicating with a Client in this manner.

2.4 The Client agrees to thoroughly read and comply with our Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website.

2.5 The Client agrees to thoroughly read and sign the Sortd Consent Form

3. Payment of fees

3.1 Subject to any statutory right of cancellation, payments for sessions are made non­‐refundable unless otherwise stated in the Terms and Conditions.

3.2 Payment for a therapy session must be made at least 48 hours before the appointment takes place.. If payment has not been received by the required time, Sortd or the therapist, at their discretion, will not go ahead with the session.

3.3 Cancellation must be made at least 1 working day before the appointment is due to take place. Failure to do this will result in a 100% cancellation fee.

3.4 The client will make payments for all appointments to Sortd.

4. Sortd Life client consent form

Sortd Life accepts that users have a fundamental right to:

Receive sufficient information to enable an informed decision to be made.

Withdraw consent at any stage without prejudice to future services.

In order to use the services we provide at Sortd Life, we have to collect your personally identifiable information (such as, but not limited to, your name, phone number, email address, and address), billing and payment information, and profile information,

Your consent is necessary as a lawful basis for processing your information and in most cases we also look to have a transparent service in which the client has a full understanding of the data we obtain and the reasons for doing so.

Protecting this information is a top priority for us. We will never sell or rent any information you shared with Sortd Life. Apart from the limited ways detailed in this consent notice, we will never use or disclose any information through the lawful basis of consent unless you specifically and explicitly requested or approved us to do so.

To book an appointment with a therapist.

To manage your account, provide you with customer support, and ensure you are receiving quality service.

To contact you or provide you with information, alerts and suggestions that are related to the service.

For billing-related purposes.

To reach out to you, either ourselves or using the appropriate authorities, if either we or a therapist have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

To measure and improve the quality, the effectiveness and the delivery of our services.

The above will be sent to the client as part of the client consent form

5. Therapists

5.1 Subject to condition 2.2, when a person has been accepted to the site they shall become a Therapist subject to these Terms and Conditions.

5.2 Acceptance of a person as a Therapist is at the discretion of Sortd Life.

5.3 Therapists must act at all times in a professional manner towards clients. Any behavior deemed unacceptable or inappropriate towards Clients will be dealt with strictly by Sortd, who reserve the right to withdraw or suspend any Therapist whose conduct is deemed unbecoming of their profession.

5.4 A Therapist should not engage in any outside activity which could be considered detrimental to Sortd reputation or bring Sortd into disrepute. Sortd therefore reserves the right to withdraw or suspend any Therapist whose conduct is, or may deemed to be, in Sortd’s reasonable opinion, damaging to the character of the site or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Therapists of Sortd.

6. Payment terms

6.1 Details of assessment and appointment prices are agreed before inclusion of a Therapist onto our site. 

7. Services, fees and conditions

7.1 The Therapist will receive a Client’s appointment confirmation via the website. The Client normally chooses their Therapist from the website and pays the initial fee online. If the Client makes an enquiry to the Sortd Support Team, Sortd will place the Client with the Therapist they believe is most suited to their needs based on the information they have provided, and what is known about the Therapist

7.2 Sortd does not charge a Therapist to be part of this service, instead, a fee is added to the Therapist’s fee. These fees will be agreed before a member profile is made live.

7.3 The Client will make payments to Sortd. The Therapist then invoices Sortd at the end of each month for the previous month’s appointments.

8. Your commitment to us

8.1 We are aiming to provide the most welcoming and reassuring environment for Clients who have taken the step to seek help and have enquired about therapy. Therefore it is essential that these people do not go unanswered. As such we ask that:

8.2 The Therapist’s diary should be kept strictly up to date to enable Clients to book their appointments online.

8.3 The Therapist provides a minimum of 6 hours of availability per week (7 days).

8.4 Appointment confirmations should be acknowledged by the Therapist to the Client as soon as possible. If the time and/or date needs re-arranging for any reason this should be done at the same time.

8.5 The Therapist should confirm to the Client how the session will be carried out, ie by Skype, other video link etc and send any details required. .

8.6 The Therapist agrees to see the Client through Sortd’s booking platform. The Therapist will not take Clients provided by Sortd off the site. If this practice is found to have taken place, this will result in immediate deactivation of the Therapists profile and might incur a fee.

8.7 The Therapist is responsible for attending appointments on time. Should a therapist not attend a scheduled appointment, it is the Therapist’s responsiblity to reschedule the appointment in the same week. If this is not possible a fee will incur.

8.8 The Therapist will sometimes be asked to provide an article or video on social media, normally only once a month.

9. Our website

When using our website:

9.1 You agree to seek our written permission if you would like to link to our website or copy our content in any way, shape or form. By supplying us with material via digital or hardcopy, you allow us unlimited, royalty free use of its content.

9.2 You agree not to reproduce, distribute, modify or re-­‐post our content on another site, frame or mirror our site or link to our site without our prior written consent.

9.3 You grant to us a non-­‐exclusive, perpetual, irrevocable, royalty-­‐free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-­‐how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. We try to update our site regularly, so we may have to suspend access, service or functionality from time to time, without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time. You agree not to do anything that does or may interfere with the proper working of the site including, but not limited to, tampering with, or hacking into, the site or the servers on which it resides.

9.4 You agree to thoroughly read and comply with our Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website.

10. Disclaimer

10.1 Sortd is acting as a referral and management system.

10.2 Sortd takes no responsibility for outcomes of therapeutic sessions

10.3 The therapist is responsible for the client assessment